15+ Courses Online to Become a Customer Service Ninja
The provision of service to customers, before, during, and after the purchase, is known as Customer Service. It is the direct one-on-one interaction between the consumer and the representative of the company who is selling products and services. Today, automated self-service systems handle much of customer service operations. The right skills and knowledge can help you become a customer service ninja. These skills and knowledge can rightly be gained through customer service online courses. These customer service courses help you learn deeply about customer service and develop the right skills and provisions required to expertise in the domain.
There are a variety of customer service courses online designed by some of the best customer service experts in the industry. According to the LinkedIn report of the top 15 emerging jobs of 2020 in India, customer success specialists ranked in the 8th position. Customer service representatives are expected to understand the core needs of the clients and what an organization has to do to meet those needs. From online food delivery applications like Swiggy and Zomato to shopping apps, all need customer service experts to deal with the queries of the customers and deliver an effective customer experience.
View more- Explore Online Courses and Certifications
Here are some of the best customer service online courses that will help you excel in this field:
Course | Duration | Course Fees | Platform |
Customer Service: Soft Skills Fundamentals | 39 Minutes | INR 455 | Udemy |
Customer Service Strategy | 51 Minutes | INR 1,150 | LinkedIn Learning |
Customer Service Mastery: Delight every Customer | 2.5 Hours | INR 455 | Udemy |
Innovative Customer Service Techniques | 43 Minutes | INR 899 | LinkedIn Learning |
Customer Service English Essentials | 7 Hours | INR 455 | Udemy |
Customer Service Leadership | 1 Hour | INR 1,400 | LinkedIn Learning |
Customer Service Success: Take Your Skills to the next level | 3.5 Hours | INR 455 | Udemy |
Customer Service: Managing Customer Expectations | 21 Minutes | Free | LinkedIn Learning |
Start Improving Customer Service | 1.5 Hours | INR 455 | Udemy |
Customer Service Skills | 1.5-3 Hours | Free | Alison |
Customer| How to Build a Customer Service Strategy | 35 Minutes | INR 455 | Udemy |
Outstanding Customer Service- Your Ultimate Guide | 2.5 Hours | INR 455 | Udemy |
Customer Service Training| Get Satisfied & Happy Customers | 1 Hour | INR 455 | Udemy |
Diploma in Customer Service | 6-10 Hours | Free | Alison |
Customer Service Training | 1.5 Hours | INR 455 | Udemy |
Working with Upset Customers | 55 Minutes | INR 899 | LinkedIn Learning |
Customer Service, Customer Support, and Customer Experience | 3 Hours | INR 468 | Udemy |
Also read: Certificate Course in Subject: Certified Customer Service Professional by Vskills
1. Customer Service: Soft Skills Fundamentals
Want to start a career in customer service but don’t know how to deal with customers? Enrol in this one of the best customer service courses online to listen to customers and not just hear their problems. The course will teach you the skills of being personable without actually being present there in person. This customer service certification will let you learn how to prepare yourself and your space, dealing with customers, and self-preservation in customer service. Taught by instructor Samara Wenten, a customer service veteran, this course is available on Udemy.
Course Duration: 39 Minutes
Course Fee: INR 455
Platform: Udemy
2. Customer Service Strategy
This is one of the customer service online courses that will discuss the development and implementation of an effective customer strategy and how to identify customer expectations. This course will help you learn strategic planning, encouraging innovation, and putting the strategy into action. The course will also cover effective ways to measure the effectiveness of the strategy over time and make updates to keep the status of the strategy current. This one of the customer service courses online will let you explore the importance of customer service strategy, the strategic planning process, and the strategy to guide decisions and directions.
Course Duration: 51 Minutes
Course Fee: INR 1,150
Platform: LinkedIn Learning
3. Customer Service Mastery: Delight every Customer
In this customer service certificate course, you will be taught to master customer service using practical skills. The is one of the excellent customer service online courses, where you will learn ways to stand out from other competitors with unique customer experiences and help the team and employees to give great service. The course will provide you with numerous ideas to be creative and turn customers into loyal ones. This will also provide you with the opportunity to learn customer service, ten things to never fail on, ways to generate ideas and 30 ideas to delight customers.
Course Duration: 2.5 Hours
Course Fee: INR 455
Platform: Udemy
4. Innovative Customer Service Techniques
Taught by Jeff Toister, Author, Consultant and Trainer, this customer service certificate will help you identify hidden potential and take customer service to a new horizon. The course will let you explore techniques to make wait time more durable and improve the power of observation. It will also discuss the basic needs of every customer. The syllabus of this one of the customer service certification programs covers: influencing customer perceptions, enhancing your service senses, and building teamwork.
Course Duration: 43 Minutes
Course Fee: INR 899.99
Platform: LinkedIn Learning
5. Customer Service English Essentials
This one of the highest-rated customer service online courses will help you learn various English phrases, sentences, and tips that a customer service representative needs when handling customer service situations over the phone. The course will help you understand how to structure logical explanations and answers and use empathetic language for creating a connection with customers. This customer service certification course will cover how to greet customers, follow-up questions, explain a service, perform a walkthrough, fill up communication gaps, and handle angry customers.
Course Duration: 7 Hours
Course Fee- INR 455
Platform: Udemy
6. Customer Service Leadership
With over 94,000 learners, this one of the most liked customer service online courses will discuss the importance of leadership and understanding customer expectations. The course will help you understand how to establish KPIs, develop a service strategy, and improve the service process. It will also explore budgeting technology, budgeting secrets, and traits of effective leaders. The syllabus of this customer service online course covers establishing a foundation, engaging with customers, and building a strong approach.
Course Duration: 1 Hour
Course Fee- INR 1,400
Platform: LinkedIn Learning
7. Customer Service Success: Take Your Skills to the next level
This customer service certification course will help you understand how to excel at customer relationship management. It will help improve your soft skills and how to create positive experiences to impress customers. This is another one of the customer service courses online which will discuss ways to build resilience and how to take care of yourself in stressful situations. The syllabus of this course includes building rapport in customer service, managing customer expectations, active listening skills, and dealing with upset customers. It further covers social media for customer service.
Course Duration: 3.5 Hours
Course Fee- INR 455
Platform: Udemy
Also read: Certificate Course in Subject: Customer Relationship Management Certification
8. Customer Service: Managing Customer Expectations
Learn how to identify situations where customer service experts can manage the expectations of customers to avoid upsetting them down in this one of the customer service online courses. The course will discuss how to avoid situations where chances are there to develop unreasonable expectations and choosing the right language to educate customers. It will also talk about tactics to counteract the problem of unreasonable expectations. The syllabus of this customer service certification course covers techniques for managing customer expectations and how to implement them.
Course Duration: 21 Minutes
Course Fee: Free
Platform: LinkedIn Learning
9. Start Improving Customer Service
In this one of the most-rated customer service online courses, you will learn to create a customer service advantage within a department through communication and customer management. The course will teach you effective ways to turn an angry customer into your best customer as well as build a good relationship with colleagues. This is an excellent customer service certification course that will help you develop communication across a range of mediums. Moreover, the course will teach you the importance of customer service, effective customer service communication, how to empower great customer service and measure customer service satisfaction.
Course Duration: 1.5 Hours
Course Fee- INR 455
Platform: Udemy
10. Customer Service Skills
This is one of the highest-rated customer service online courses available on Alison for free. The course will help you master the art of customer service by providing you with the basics of customer service and ways to identify customer expectations and improving the customer service experience. The course will also give you an understanding of how to interact with customers on the telephone to handle their complaints and deal with stress. Overall, this customer service certification will let you understand customer service and identify customer expectations, learn about the customer and how to handle complaints, and enduring stress.
Course Duration: 1.5-3 Hours
Course Fee: Free
Platform: Alison
11. Customer| How to Build a Customer Service Strategy
Learn to deliver successful customer service with this another one of the excellent customer service certification programs available on Udemy. Created by Learoy Tonight, Bite Size Learning, the course will teach you how to recognize actions that could have a severe impact on a customer-centric culture. It will also let you understand how to develop a customer-centric service strategy, prevent potential customer pain points, and create an environment for customer retention. This customer service certification includes 5 sections of 10 lecturers.
Course Duration: 35 Minutes
Course Fee: INR 455
Platform: Udemy
Also read - Certificate Course in Subject: Culture of Services Paradox of Customer Relations
12. Outstanding Customer Service- Your Ultimate Guide
This is another one of the highest-rated customer service courses online available on Udemy. The course will let you discover powerful secrets of customer service that will help transform business. It will teach you the importance of good customer service and how much money could be generated through great customer service. This customer service certification course starts with the basic concepts of customer service and the five tenets of TQM. It will also discuss how to avoid ten bad actions in customer service, what customers want, and how to understand your customer.
Course Duration: 2.5 Hours
Course Fee: INR 455
Platform: Udemy
13. Customer Service Training| Get Satisfied & Happy Customers
In this one of the customer service certification programs, you will learn how to deliver customer service that allows people to talk about and come back to you. The course will discuss in-demand customer service skills and how to deal with upset customers. You will also learn effective customer service tips, written communication, time management skills, building emotional intelligence, and improving active listening. This customer service certification will also help you build customer rapport, product knowledge, and active listening.
Course Duration: 1 Hour
Course Fee- INR 455
Platform: Udemy
14. Diploma in Customer Service
Learn what are the basic needs of customers and key elements of effective customer service in this free online customer service course. The course will teach you six essential actions of customer service and the 5 Ps (People, Products, Policies, Processes, and Places). This customer service certification course will help you excel in any business venture by providing you with ways to communicate and collaborate with customers that utilize efficient communication processes and obtaining customer feedback. It will also teach you the implementation process of a customer service program in the public sector, hospitality and retail industries.
Course Duration: 6-10 Hours
Course Fee- Free
Platform: Alison
15. Customer Service Training
This one of the customer service certification programs will provide you with the fundamentals of customer service. This course will discuss customer service skillsets, internal and external customers, interaction with customers, and the development and implementation of customer service standards. This customer service certification has 5 sections of 66 lectures and 50 articles.
Course Duration: 1.5 Hours
Course Fee- INR 455
Platform: Udemy
16. Working with Upset Customers
This customer service certification on Linkedin Learning will provide you with ways to work with annoyed and upset customers. In this course, you will learn how to listen with empathy, helping the customer be right, preserving the relationship, passing along complaints, and replacing trigger words. The course will also teach you proven techniques for effectively neutralizing negative situations.
Course Duration: 55 Minutes
Course Fee- INR 899.99
Platform: LinkedIn Learning
17. Customer Service, Customer Support, and Customer Experience
In this another one of the best customer service online courses, you will learn ways to gain loyal clients with world-class customer service. The course will teach you how to build a customer experience that will delight clients and engage customers in a better way. This customer service certification will let you explore customer service fundamentals, active listening skills, and emotional intelligence while selling. The course is taught by Alex Genadinik, who has over 10 years of experience in entrepreneurship, marketing, and SEO.
Course Duration: 3 Hours
Course Fee- INR 468
Platform: Udemy
Conclusion
Customer service and satisfaction are one of the most essential parts of any business. Knowing your customer’s problems, helping solve them and being empathetic in providing tailored solutions is the key to succeeding at customer service.
The above listed 15+ amazing customer service courses online with some of the best instructors will help you become a successful customer service representative in almost every sector to deal with the queries and demands of the customers. Customer service experts are expected to work proactively. These customer service certification programs will help you acquire the traits of good customer service and dive deep into the world of customer service and grievance redressal.
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Frequently Asked Questions (FAQs)
Industries such as IT and services, computer software, internet, marketing, advertising, and financial services are the top recruiters of customer service specialists
Some of the skills taught in customer service online courses include customer relationship management, team management, customer retention, and account management
One should have persuasive speaking skills, talk responsibly, and have good communication skills
Customer service is important to increase customer loyalty and generate positive reviews about a business.
Yes, every course on customer service provides certificates after completion of the course.
The average salary of a customer service specialist in India is INR 372,619 p.a.
A timely, attentive, and upbeat service to a customer is the definition of good customer service.
A course on customer service can help to gain better job opportunities.
Walk-in service departments, phone and email support, support via live chat, self-service content, and communities and forums are the five types of customer service.
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Upcoming Exams
Application Date:15 October,2024 - 15 January,2025
Application Date:11 November,2024 - 08 April,2025
Questions related to Sales
Hello there,
The number of subjects in a Sales and Marketing course depends on the type and level of the program (diploma, undergraduate, or postgraduate). Typically, core subjects in these courses include:
- Principles of Marketing
- Sales Management
- Consumer Behavior
- Market Research and Analytics
- Digital Marketing
- Advertising and Promotion
- Brand Management
- Retail Management
- Business Communication
- Sales Strategy and Planning
Elective or advanced topics may include E-commerce, CRM (Customer Relationship Management), Product Management, and International Marketing.
In a diploma, there might be
6-10 subjects
, while in an undergraduate or postgraduate program, there could be
20-30 subjects
spread across semesters. Check the curriculum of specific institutions for detailed subject lists.
For more details about this course
Click Here
.
I hope this answer helps you. If you have more queries then feel free to share your questions with us we will be happy to assist you.
Thank you and wishing you all the best for your bright future.
1. How to Construct a Sales Profile:
A sales profile is the expression of overall skills of the salesperson in regard to experience and goals. Normally, the client or potential partners get attracted through it.
Find your USP: What so unique about your products or services? How do you solve problems for your customers?
Targeted Market: To whom do you sell? Identify your dream customer.
Sales Experience: This should give information about past sales performance, abilities, and know-how.
Sales Process: Outline the standard process your sale follows, from prospecting to closing deals.
Contact Information: Name, contact information, and any social media profiles that will help prospects get in touch with you.
Portfolio: Examples of previous work or case studies
Tools to Make a Sales Profile:.
Salesforce: Use this CRM software in your sales process to monitor your activities and success.
2. Company Registration
While legal procedures for company registration differ by location, you can have an overview as follows:
Choosing Business Form: Choose a form such as sole proprietorship, partnership, LLC, or corporation
Choosing Name: Choose the name in such a way that it does not already exist in the vicinity and not disallowed by the local authority, etc.
Filing with State/Government: You are supposed to file a set of documents and a fixed fee with the state or government.
Secure Licenses and Permits: Depending on your industry, a license or permit might be required.
Steps of the Process
Research: Identify which laws and regulations apply by which jurisdiction regarding business registration.
Name: Choose a name for your business to find that it's available and meets name requirements.
Documents: Create articles of incorporation, articles of organization, partnership agreement, or other relevant documents.
File: File the documents with the secretary of state or equivalent state office.
Obtain an EIN: the tax authority assigned number
Register Taxes: that business registers with the tax authorities.
Further Consideration:
Business plan: a detailed outline that shows your goals, strategies, and financial projections of your company
Legal Advice: You will need to consult with an attorney to make sure you are meeting all requirements on the law
Accounting: Establishing a method for recording your revenues and expenses.
Useful Resources
Small Business Administration (SBA): Information and assistance for small businesses.
Your Local Government: Contact local government agencies for specific forms and procedures.
Online Legal Services: Companies like LegalZoom will help you form a business.
Hello there,
With your background in physiotherapy and pharmaceutical sales management, transitioning into a Clinical Research Coordinator (CRC) role is a viable path, and there are additional career options you might explore as well. Here are a few suggestions:
1.
Clinical Research Coordinator (CRC)
-
To enhance your qualifications, consider obtaining certifications in clinical research, like CCRA (Certified Clinical Research Associate) or CCRP (Certified Clinical Research Professional). Many programs, including those offered by organizations like ACRP or SOCRA, provide targeted training for CRC roles.
-
Focus on developing skills in study coordination, patient management, regulatory compliance, and data management, as these are crucial in clinical research roles.
2. Pharmacovigilance
-
Your pharmaceutical management diploma can support a transition into pharmacovigilance, which involves drug safety monitoring and adverse event reporting.
-
Certifications in pharmacovigilance could add value and enhance employability in this field.
3. Medical Writing and Regulatory Affairs
-
Both fields require detailed knowledge of medical and pharmaceutical subjects. Regulatory Affairs, in particular, often requires collaboration with clinical research, while medical writing involves preparing research reports, study protocols, and publications.
-
Certification in medical writing or regulatory affairs can be an advantage.
4. Healthcare Project Management
- Leveraging both your clinical knowledge and management skills, you could consider healthcare project management roles, where you'll oversee healthcare or pharmaceutical projects and ensure they meet compliance and research goals.
With these areas of focus, you’ll be able to build a versatile career that taps into both your technical and management expertise.
For more details you can check out an article by Careers360 whose link is given below:
I hope this answer helps you. If you have more queries then feel free to share your questions with us we will be happy to assist you.
Thank you and wishing you all the best for your bright future.
To calculate the arithmetic mean, you can add up all the values and divide them by the number of items.for the calculation you need the value of sales everyday add them and then divide it by 7 if sunday is included in it or the working days of the week in which sales are done.
Generally average or arithmetic mean Is based on all the observations which is easy and simple to comprehend and calculation
Hello aspirant,
The Executive MBA, abbreviated as EMBA, is a postgraduate program concentrating on business administration and management. The course, known as Executive Master of Business Administration, typically spans one to eighteen months, fostering the enhancement of skills like business acumen and leadership. EMBA encompasses diverse subjects including finance, marketing, human resource management, operations management, and business analytics.
To know the best colleges, you can visit the following link:
https://www.careers360.com/courses/executive-mba
Thank you
Hope it helps you